Terms and Conditions

Acceptance of Terms

Welcome to the terms and conditions for VanMonster.com ("Agreement".). By using the VanMonster.com ("VanMonster.com", "we," "us," or "our") website, www.VanMonster.com, and Service, you agree to abide by the Agreement and by our Privacy Policy. These are legally binding agreements between you and VanMonster.com.


Your privacy is important to us. Please review our privacy policy, which also governs your visit to VanMonster.com, to understand our practices.

Access to VanMonster.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will make best effort to limit the frequency and duration of any such suspension or restriction.

Your Conduct

You acknowledge and agree not to use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way; to send, use, reuse, disseminate or copy any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"; to cause annoyance, inconvenience or needless anxiety. You understand and agree that you, and not VanMonster.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You acknowledge and agree not to use the website for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.

Placing your Order and Reserving a Vehicle

The information contained in our listing descriptions is for information purposes only. VanMonster.com makes every effort to provide listing descriptions that are accurate, correct and objective and, that the descriptions fairly and adequately depict the type, condition and image of vehicles at the time of sale. VanMonster.com welcomes you to visit our premises to physically see, inspect, and test drive the vehicle that you are considering for purchase. 

Please note that the Reservation Acknowledgment sent via email or communicated in any other form is simply an acknowledgement that your order has been received by VanMonster.com; it does not indicate that we have accepted your order and does not form a binding contract. Acceptance of your order will take place only when we release the vehicle to you in accordance with our vehicle handover process.

Until we handover the vehicle no contract will have been formed between you and us. You acknowledge and agree that the vehicle will not be released to you until all funds have cleared or the relevant funds are guaranteed from your card issuer or finance provider. You understand that the legal title of the vehicle will be passed from the Seller to you at the point of cleared funds. None of the above effects your statutory rights for a customer buying a vehicle as a consumer.

Disclaimer: Vehicles supplied by Van Monster may have a speed limiter fitted in-line with manufacturer guidelines. Van Monster will not guarantee that vehicles do not have a limiter fitted and will not remove or amend any aspect of a vehicle that would facilitate the end user to drive illegally. Users do so at their own discretion.

Pricing Error 

Whilst we try to ensure that all the prices on VanMonster.com's website and other websites we may use as marketing channels are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.


1) You must be 18 or over to apply for finance

2) Guarantees / indemnities may be required

3) Finance is subject to status

Breakdown and Recovery

Breakdown and recovery is only valid in mainland UK.


The VanMonster.com website contains links to third-party websites that are maintained by others. These links are provided solely as a convenience to you and not as an endorsement by the Company of the contents of such third-party websites. You acknowledge and agree that that VanMonster.com under no circumstances is responsible for the content or accuracy of materials on such third-party websites. You further acknowledge and agree that VanMonster.com shall not be responsible or liable, directly or indirectly, for any damage, loss or injury caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. You should carefully review their terms and conditions and privacy statements and other conditions of use. If you decide to access linked third-party websites you do so at your own risk.


Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that VanMonster.com shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Service.


You agree to indemnify and hold harmless that VanMonster.com (including its officers, directors, employees, agents, subsidiaries, and affiliates) will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any corruption or loss of data, goodwill, wasted expenditure or reputation, business interruption, or any special, indirect or consequential damages even if VanMonster.com has been advised of the possibility of such damages (however arising, including negligence), liability claim or demand, including reasonable legal, expert and accounting fees, costs and expenses arising out of or relation to (a) your use or the inability to use the Website or the Service (b) any other breach of this terms and conditions by you or (c) any breach of your representations and warranties set forth above that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of services by us to you was formed. VanMonster.com does not limit in any way our liability by law for death or personal injury, pain and suffering or emotional distress caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

You agree to indemnify and hold harmless VanMonster.com from any claim, suit, action, demand, loss, and damages, including without limitation reasonable legal, expert and accounting fee, costs, and expenses, made or incurred by any third party arising out of your breach of this Terms and conditions or relating to your use of the service, your use of content accessed from the sites or service, your violation of this Terms and conditions, and/or your violation of any law or the rights of a third-party.

Intellectual Proprietary Rights

You acknowledge and agree that the website and Service uses and contains proprietary and confidential technology and information owned and operated by or licensed to Northgate Vehicle Sales Ltd (of which VanMonster.com is a subsidiary), and protected by applicable intellectual property and other laws and international treaties.

All content and any portions of listings of this website is the exclusive property of VanMonster.com and is protected in accordance with English law and subject to the exclusive jurisdiction of the English Courts and international copyright, authors-rights and database right laws. You acknowledge and agree not to extract and/or re-utilise, reproduce, duplicate, redistribute, republish, copy, sell, resell, transmit, display, download, alter any portion of it, adapt, broadcast or transmit any text, images, graphics, logos, images, audio clips, digital downloads, data compilations or otherwise exploited for any commercial purpose any content or any portions listings, including product listings, descriptions, or prices of this website, source code or software. You acknowledge and agree not to utilise any data mining, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any parts of this website without the written consent of VanMonster.com.

VANMONSTER, and THE VANMONSTER LOGO and other marks indicated on our website are trademarks or registered trademarks of Northgate Vehicle Sales Ltd, in the United Kingdom, European Union and/or other jurisdictions. Without Northgate Vehicle Sales prior permission, you agree not to display or use in any manner the VanMonster.com trademarks.

If you believe that any content on or advertised for sale on the website contains a defamatory statement, please notify us immediately at enquiries@VanMonster.com. Once this procedure has been followed, VanMonster.com will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

You acknowledge and agree that Content contained in sponsor advertisements or information presented to you through the Service or by advertisers is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by Northgate Vehicle Sales or advertisers, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Software, in whole or in part.

Governing Law and Jurisdiction 

You acknowledge and agree that the Agreement and the relationship between you and VanMonster.com shall be governed in accordance with English law and subject to the exclusive jurisdiction of the English Courts without regard to its conflict of law principles. You agree to personal jurisdiction of the English Courts.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Contactless £149 +VAT Delivery

  1. This offer is available to any retail customer with a qualifying van purchase from Van Monster UK
  2. A qualifying van purchase is defined as a retail or trade value vehicle purchased from a Van Monster branch
  3. The delivery address must be the business or residential address for the named customer
  4. The £149+VAT delivery offer applies to mainland Britain only. It excludes the Isle of Man, Channel Islands, Northern Ireland, Highlands and Islands (and the following postcodes IV, HS, ZE, G8384, KW1-14, PA20-49, PA 60-78, PH17-50, KA27-28 FK19-21, AB41-56, KW1-1).
    5. Please enquire for delivery pricing to areas listed above as being excluded from the £149 +VAT offer.
  5. £149+VAT will be retained to by Van Monster to cover the movement charges; unless the vehicle is substantially different to what has been advertised. This is defined in accordance with Van Monster’s Standard T&Cs.
  6. The £149+VAT will be refunded should the vehicle be returned due to vehicle failure.
  7. Van Monster reserve the right to withdraw the offer at any time.
  8. The offers expressly excludes “trade” van purchases.
  9. The purchase of the vehicle is subject to the normal Van Monster Standard T&Cs
  10. Delivery of the vehicle will be subject to the terms and conditions of the 3rd party delivery company, including any damage incurred during transport or delivery.

Distance Sales Regulations

As a PRIVATE RETAIL BUYER where a contract with us has been negotiated and concluded remotely it is subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 otherwise referred to as Distance Sales Regulations. Please note, this does not apply to Sole Traders, Partnerships, Limited Companies or any purchase made in connection with a business.


You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or e-mail). You can use a standard cancellation form that will be supplied prior to purchase, but it is not obligatory. To inform us of your decision to cancel use the email address shown on the cancellation form below or telephone on 01325 356667.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery.
You are only liable, and we may make a deduction from the reimbursement, for any loss in value of any goods supplied if the loss is as a result of any handling other than that which is necessary to establish the nature, characteristics and functioning of the goods (see also Use of the Vehicle Prior to Cancellation below).

We will make the reimbursement:

• without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel this contract
• using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earlier.

Use of the Vehicle Prior to Cancellation

You are entitled to use the vehicle you have purchased to determine its nature, characteristics and functioning. We consider this use to be similar to the number of test drives which you would receive if you were buying a vehicle from a dealer face to face. You must not use the vehicle after notifying us that you are cancelling the contract and you must keep it in good condition from the date you or your nominated person receives it.
We are entitled to charge you if the value of the vehicle has reduced as a result of excessive use by you or any damage you caused to it. We may charge you:

• if it has been driven for more than 500 miles since you received it a fee equal to £1.00 for each mile driven in excess of 500 miles; and/or

• if the value of the vehicle has been reduced because it is not in the condition it was in when you received it, our reasonable costs to repair it so that it is in the condition it was in when you received it.

For the purposes assessing the mileage you have driven we will record the mileage on the Vehicle when delivered to you or the person you nominate to receive it and this mileage will be conclusive in determining whether you have driven more than 500 miles since Delivery.

Ancillary Contracts

Cancellation of the purchase will also cancel any ancillary contracts.
Fines, and Penalties and Similar Payments

You will remain liable for any fines incurred, any accidents and or damage to the vehicle up to and until you physically return the vehicle to us.