Van & Commercial Vehicle FAQs

Whether you want to know more about Van Monster’s vehicles or branches, the answers to our most common questions can be found here in our FAQs.


Can I test drive a used van or commercial vehicle before I buy?
Yes, you can test drive any van that we have in stock. To arrange your test drive, simply get in touch with your local Van Monster branch. You can find contact information for all of our used van dealerships on our find a branch page.

Are all of the used vans shown online in stock?
All of the used commercial vehicles and vans shown on site are in stock at one of our branches. The branch where the van is located is shown under the vehicle details on our find a van pages. Alternatively, you can use our search features to find a van in a specific location.

Can I part exchange my existing vehicle for a Van Monster used van or commercial vehicle?
We offer part exchanges on our used vans and commercial vehicles. The amount redeemed against the value of the van you are purchasing will depend on the vehicle you are part exchanging. To find out more, get in touch with the team at your chosen Van Monster branch.

Will my used van come with a warranty?

Can I return the used van if I’m not completely satisfied?
We do everything we can to ensure you’re 100% satisfied with your purchase. However, if you’re not, you can return your vehicle within the first 14 days from the handover to receive a full refund. Please note, the vehicle must be returned without any damage and with no more than 500 miles added to the clock.

Is breakdown cover included with my used van?

How many previous owners has my used van had?
At Van Monster, our used vans and commercial vehicles have usually only had one previous owner. Most of our vehicles have been owned by Northgate plc and have been fully maintained by our wholly owned network of workshops.

Our in-branch teams will be able to advise you further on the history of each of our used vans, so do not hesitate to ask.

Is finance lease available on my used van?


How do I find my nearest Van Monster dealership?
You can find your nearest Van Monster dealership by visiting our find a branch page. Simply enter your location to find the closest one to you.

What are the Van Monster branch opening times?
Opening hours for all of our Van Monster depots can be found on our find a branch page. Simply search for the location you require and select ‘Opening hours, details and directions’.


How secure is the Van Monster site?
The security of our website is important to us. You can find out more about this by reading our privacy policy.

Can I buy a used Van Monster van online?
Unfortunately, you are unable to purchase vans via the Van Monster website. Instead, use the website to find the commercial vehicle you like and give us a call or send us an email. Our helpful team will guide you through the rest.

Is there a Van Monster trade site?
We’re currently working on our new Van Monster trade site. Keep checking our site for news and updates of its launch.

Van Monster

How do I contact Van Monster?
To contact us via our online form, visit our contact us page. If you need to get in touch with a specific branch, you can find their contact number and address by searching for your desired location on our find a brand page.

The address of Van Monster’s registered office is:

Registered Office:
Northgate PLC
Norflex House
Allington Way

What do I do if I have a complaint?
At Van Monster, we aim to deliver exceptional customer service and quality used vans and cars. If you have a problem and would like to submit a complaint, please send the details of your complaint, as well as the branch you are dealing with to or Telephone: 03330 431099 (option 4), or Post: Customer Care, Van Monster/Northgate Vehicle Sales, 24 Allington Way, Darlington, DL1 4QB

Still have a query? Get in touch with our friendly and helpful team who will be more than happy to answer your questions.