Customer Care

Here at Van Monster, customer care is at the heart of everything we do. We are confident in the quality and history of all our used vans and commercial vehicles but understand that our customers hold value in added reassurance that if, in the unlikely event something does go wrong, we will be on hand to take care of things.

It is for this very reason that our used vans and commercial vehicles are supplied with a Customer Care package, which is made up of the following:

FREE Van Monster Warranty

To offer you total peace of mind, we now provide a free comprehensive warranty on every Van Monster vehicle sold with a 6 month or 10,000 mile warranty. Providing you with reassurance that your Van Monster vehicle is covered. All major components are protected under this warranty. 

We are confident that our free comprehensive Van Monster warranty will keep your vehicle working hard for you.

For all vehicles purchased on or after 1st January 2017 please use customer care number: 03330 431 099.

For any warranty queries on vehicles purchased prior to that date, please call 03300 555 379.

FREE Van Monster Breakdown Cover

For additional peace of mind, your Van Monster vehicle is also covered for breakdown and recovery. Van Monster vehicles are supplied with breakdown recovery for 6 months or 10,000 miles from the moment you take delivery of your vehicle.

For all vehicles purchased on or after 1st of January 2017 please use customer care number: 03330 431 099.

If you are in need of roadside assistance and purchased your vehicle prior to that date, please call 03300 555 378.

Mechanical and Electrical Components Covered

All major components are protected under our free comprehensive warranty. To view the full list of what is covered under our free warranty, please go to our free van monster warranty page.  

For more information about Van Monster’s customer care package, please don’t hesitate to get in touch. We’d also appreciate your feedback on our customer service.

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