If something does go wrong, Van Monster wants to know your feedback because we want to provide you with the best service and after care possible. Our complaints procedure is simple; just email firstname.lastname@example.org with details of your complaint or concern, including the branch you are dealing with. This will be received by a senior manager who will respond to all complaints within 48 hours. We also welcome positive feedback, so if you've had a good experience with our team, please let us know by completing the feedback form below — we would love to hear from you. Have a more general enquiry? Use our contact us form to get in touch today.