Customer Care

Here at Van Monster, customer care is at the heart of everything we do. We are confident in the quality and history of all our used vans and commercial vehicles but understand that our customers hold value in added reassurance that if, in the unlikely event something does go wrong, we will be on hand to take care of things.

It is for this very reason that our used vans and commercial vehicles are supplied with a Customer Care package, which is made up of the following:

FREE Van Monster Warranty

To offer you peace of mind, we provide a three month or 3000 mile warranty with every Van Monster vehicle. Our Trade Select vans are supplied with a one month or 1000 mile warranty. All major components are protected under this warranty. 

For any warranty queries, please call 03300 555 379.

FREE Van Monster Breakdown Cover

For additional peace of mind, your Van Monster vehicle is also covered for breakdown and recovery. Van Monster vehicles are supplied with breakdown recovery for three months or 3,000 miles and Trade Select vehicles for 1 month or 1000 miles from the moment you take delivery of your vehicle.

If you are in need of roadside assistance, please call  on 03300 555 378.

48 Hour Return Policy

If you are not completely satisfied with your vehicle during the first 48 hours from the handover, we will offer a full refund, provided the vehicle is returned without damage and with no more than 200 miles added to the clock.

For more information about Van Monster’s customer care package, please don’t hesitate to get in touch. We’d also appreciate your feedback on our customer service.