Customer Care

Here at Van Monster, customer care is at the heart of everything we do. We are confident in the quality and history of all our used vans and commercial vehicles but understand that our customers hold value in added reassurance that if, in the unlikely event something does go wrong, we will be on hand to take care of things.

It is for this very reason that our used vans and commercial vehicles are supplied with a Customer Care package, which is made up of the following:


FREE Van Monster Warranty

To offer you total peace of mind, we now provide a free comprehensive warranty on every Van Monster vehicle sold with a 6 month or 10,000 mile warranty. Providing you with reassurance that your Van Monster vehicle is covered. All major components are protected under this warranty. 

We are confident that our free comprehensive Van Monster warranty will keep your vehicle working hard for you.

For any warranty queries, please call 03300 555 379.


FREE Van Monster Breakdown Cover

For additional peace of mind, your Van Monster vehicle is also covered for breakdown and recovery. Van Monster vehicles are supplied with breakdown recovery for 6 months or 10,000 miles from the moment you take delivery of your vehicle.

If you are in need of roadside assistance, please call 03300 555 378.


48 Hour Return Policy

If you are not completely satisfied with your vehicle during the first 48 hours from the handover, we will offer a full refund, provided the vehicle is returned without damage and with no more than 200 miles added to the clock.


Free Courtesy Vehicle 

We also provide free courtesy vehicles for our customers if their vehicle is off the road for more than 2.5 days within the warranty period. This is subject to availability and like-for-like vehicles are not guaranteed.

If you require a courtesy vehicle, please call 03300 555 379.


Mechanical and Electrical Componenets Covered

All major components are protected under our free comprehensive warranty. To view the full list of what is covered under our free warranty, please go to our free van monster warranty page.  


For more information about Van Monster’s customer care package, please don’t hesitate to get in touch. We’d also appreciate your feedback on our customer service.