Van Monster Customer Charter
We strive to not only provide the best quality used vans in the UK but to also provide the best customer service and after sales support which will make us the number one choice for every van buyer.
Our Customer Charter is key to achieving this goal.
We believe that our range of quality used vans is the best in the UK and we have high standards for the mechanical and cosmetic presentation of each one.
Our Customer Charter is what you can expect as standard from Van Monster.
48 hour return policy
If you are not completely satisfied with your vehicle during the first 48 hours from the handover, we will offer a full refund, provided the vehicle is returned without damage and with no more than 200 miles added to the clock.
3 months/3,000 miles warranty
To offer you peace of mind, we provide a 3 month (or 3,000 miles) warranty package with every vehicle. All major components are protected under this warranty. For more information on our warranty visit http://www.vanmonster.com/mcps.php or ask for our major component protection scheme warranty booklet.
To view our warranty (Major Component Protection Scheme) booklet, click here (PDF 838KB).
For any warranty queries please call 0844 391 0989
Free Roadside Assistance
For additional peace of mind we offer free RAC Roadside Assistance to every customer.
Complaints and feedback
If something goes wrong, we want to know because we want to make sure that we provide you with the best service and after care possible.
Our complaints procedure is simple, just complete the contact us form and address your enquiry to John Woodall (Van Monster Sales Director). Alternately, you can email him directly on john.woodall@vanmonster.com. John aims to respond to all complaints within 48 hours.
